About the Course

RACI Masters e-Learning Course Description

The RACI Masters e-learning program teaches RACI in nine learning modules and six activities, each paired with templates and resources to help you apply what you learn. All modules are 4-11 minutes long. After the building block modules, Module 1 and 2, all others can be taken in any order. You design the curriculum you want.


This module is an assessment tool to help you determine if your team NEEDS RACI. Is your group experiencing the symptoms of Role Confusion? Recognizing the problem is the first step towards solving it. A downloadable assessment quiz is included with this module.


Module 1: Learn the Four RACI Codes
This introductory module introduces the RACI tool and defines the four basic RACI codes. This short module is ideal to build awareness throughout a company’s workforce for everyone who might work on a team or in a department where RACI is used. This module includes a downloadable one-page reference guide that defines the codes and a whitepaper introducing RACI.

Module 2: Construct a RACI Chart
In this module, you will learn to construct a RACI chart. This module is ideal if you are managing others or working on or leading a cross-functional team. This module includes two interactive PDF templates to download: a simple RACI template and an alternative format, the Assigning Roles RACI Template.


Module 3: Effective Project Management with RACI
If you are involved in project work, this module will strengthen your overall project management skills. In it, you will learn the five ingredients of effective project management and how to use RACI to motivate people on your project teams to become and stay engaged. This module includes a programmed RACI Smart Template in Excel, which automatically generates individual assignment lists and tracks deadlines, and a Sample Project Roadmap to help your projects stay on track.

Module 4: Improve Delegation with RACI
This module is designed for managers and leaders who want to improve their delegation skills in order to enhance accountability in their organizations. Learn how to use the RACI language in delegation conversations so that you create a culture of accountability. This module includes a downloadable Checklist for Effective Delegation.

Module 5: Lead Effective Meetings with RACI
RACI is a powerful tool to strengthen the productivity and effectiveness of meetings. If you are involved in or lead a project team, or a department, take this module to learn how to apply the RACI codes to groups and teams. By learning why the work in between meetings is just as important—if not more important—than the work you do inside the meeting, you will keep your teams moving forward. This module includes a Sample Meeting Agenda and a Next Steps Follow Up Template that can be downloaded and customized.

Module 6: Onboard New Team Members with RACI
Learn how to use RACI to introduce new members of a department or a project team. RACI is a powerful and flexible tool for organizational redesign. Download the RACI Role Design Template, an interactive PDF, from this module.

Module 7: Improve Cross-functional Collaboration
In this module, you will learn the difference between a vertical organization and a horizontal organization and strengthen your cross-functional collaboration skills by using RACI.

Module 8: Design Successful Organizational Change
In this module, based on the book Leading Successful Change: 8 Keys for Making Change Work by Gregory P. Shea and Cassie A. Solomon, you will learn a Wharton School of Business systems model for approaching organizational change and redesign. RACI is a critical part of this model and a valuable tool to use when designing change in today’s complex organizations. The introduction of Leading Successful Change, published by Wharton Digital Press, is available for download from this module.


Activity 1: Define Project Roles
In this activity module, use RACI to understand the difference between a project sponsor and a project team leader. This activity includes a whitepaper further detailing their roles.

Activity 2: Add a New Team Member
A department manager adds a new position and uses RACI to help the new employee and the existing team understand what the new role involves in this activity module. This activity includes an abstract of the book Growing Pains: Transitioning from an Entrepreneurship to a Professionally Managed Firm by Eric G. Flamholtz and Yvonne Randle, which explains why high-growth companies experience particular issues. “In a High-Growth Company, Your Job May Be Growing, But Your Role May Be Shrinking,” a whitepaper that describes how roles change in a high-growth company, is also available for download.

Activity 3: Lead a Cross-functional Team
In this activity module, a project team leader uses RACI to help their team members understand how different departments need to collaborate to accomplish the project’s goals.


Activity 4: Improve C-Diff Safety on a Unit
A hospital unit-based team including physicians and nurses use RACI to help define the changes that the unit will need to make to eliminate C-difficile bacterial infections on the unit. In this activity, they realize that many different departments need to be involved and build the RACI matrix that helps them solve the problem. Download the Assigning Roles RACI Template from this activity.

Activity 5: Improve Multi-disciplinary Rounds
In this activity, a unit using multi-disciplinary rounding struggles to assign follow-up actions clearly. When a patient discharge goes awry, a resident steps in to use RACI to help the team clarify its roles and next step actions during rounds.

Activity 6: Implement a Clinical Pathway
A neonatologist sets out to eliminate unnecessary clinical variation by bringing together a team to create a clinical protocol in this activity. Using the Work Systems Model and RACI, they realize how many people will need to change their behavior if the protocol they produce is going to be used to standardize care in their NICU. The Assigning Roles RACI Template can be downloaded from this activity.